Shipping & Returns
Shipping Policy
At MaxSellings, we aim to provide a simple and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1 to 3 business days after payment confirmation.
Processing times may vary during holidays, high-demand periods, or due to product availability.
Please note that business days do not include weekends or public holidays.
Shipping Times
Estimated delivery times may vary depending on the product, shipping destination, carrier, and availability.
Standard shipping usually takes approximately 7 to 20 business days after the order has been processed.
In some cases, delivery may take longer due to customs, carrier delays, weather conditions, incorrect address information, or other circumstances beyond our control.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, MaxSellings may offer free shipping promotions on selected products or orders that meet specific conditions.
Order Tracking
Once your order has been shipped, tracking information may be sent to the email address provided at checkout.
Please allow some time for tracking details to update after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
MaxSellings is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before the order is shipped, but we cannot guarantee changes after processing has started.
Lost, Delayed, or Missing Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If your order appears to be lost or missing, contact our customer support team so we can review the situation and assist you.
MaxSellings is not responsible for delays caused by shipping carriers, customs, natural events, or circumstances outside our control.
International Shipping
Depending on availability, some products may be shipped internationally.
International orders may be subject to customs duties, import taxes, fees, or additional charges imposed by the destination country. These charges are the responsibility of the customer.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes or cancel the order.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact us through our Contact page.
Return & Exchange Policy
At MaxSellings, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled.
Return Eligibility
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Items that show signs of use, damage caused by the customer, missing parts, or altered packaging may not be eligible for return.
Non-Returnable Items
Some items may not be eligible for return, including:
- Gift cards
- Digital products
- Downloadable products
- Personal care items
- Health and hygiene products
- Final sale or clearance items
- Items damaged due to misuse or improper handling
If a product is not eligible for return, this information may be stated on the product page.
Return Process
To request a return, please contact us through our Contact page with the following information:
- Your full name
- Order number
- Email address used at checkout
- Product name
- Reason for return
- Photos or videos, if the item arrived damaged or defective
After reviewing your request, we will provide instructions on how to proceed.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.
Original shipping costs are non-refundable unless required by applicable law or unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning items.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5 to 10 business days for the refund to appear on your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide photos or videos showing the problem, along with your order number.
After reviewing the case, we may offer a replacement, refund, or another suitable solution.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us through our Contact page.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders can only be cancelled before they are processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may need to follow the return process after receiving the item.
Exchanges
We may replace items only if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with your order details and photos of the item.
Contact Us
If you have any questions about returns, refunds, cancellations, or exchanges, please contact us through our Contact page.